Privacy Policy

Last updated: July 2025

1. Outline of this Privacy Policy

Drinkspass Ltd (the Company, we, us and our) is committed to protecting the personal information of all:

  • its customers; and
  • users of its mobile application and website (collectively, the Users).

This privacy policy is intended to help Users understand:

  • how and why the Company collects personal information,
  • how that information is stored and protected,
  • how Users can access and correct their data, and
  • when and why we might disclose information to third parties.

This policy does not limit or exclude any rights that a User may have under the UK Data Protection Act 2018 (DPA) or the General Data Protection Regulation 2016/679 (GDPR).

2. Application of this Privacy Policy

This privacy policy applies whenever Drinkspass collects personal information from a User.

By using our services via the:

  • Drinkspass app
  • Drinkspass website, drinkspass.co.uk,
  • or any future platform we may develop (collectively, the Platform),

you consent to the collection, use, disclosure, storage, and processing of your personal data in accordance with this policy.

3. Changes to this Policy

We may update this privacy policy from time to time by publishing the revised version on our App and/or Website.

Users will be bound by the privacy policy in effect at the time of use. Where material changes are made, we will notify Users via email and/or push notification through their registered account.

4. Collection of Personal Information

We collect personal information in the following ways:

  • When Users communicate with us via email, support ticket, or phone;
  • When Users create an account or subscribe to our services;
  • Through the use of the Platform (including logs, preferences, or interaction data); and
  • From verified third-party partners or analytics providers to enhance the user experience.

Users are responsible for ensuring their personal data remains accurate and up to date.

5. Types of Information Collected

Users are identifiable to Drinkspass when they log in or access our Services. We may collect the following:

  • Full name, date of birth, email address, phone number, and postal address;
  • Account login credentials;
  • Gender and age group (optional);
  • Employment or team affiliation (if participating in corporate benefits);
  • Usage data such as venue visits, frequency, offers redeemed, and feedback;
  • Transaction history (when applicable);
  • IP address, device data, and browser information;
  • Location data (with permission, to provide relevant services).

If a User opts not to provide necessary personal information, some or all of the Services may become unavailable.

6. Use of Personal Information

Your data may be used for:

  • Verifying your identity;
  • Providing and managing your Drinkspass membership and services;
  • Sending transactional and promotional communications;
  • Processing payments and managing subscriptions;
  • Conducting user research and analytics;
  • Supporting customer queries and resolving complaints;
  • Meeting legal obligations or cooperating with regulators;
  • Preventing misuse or fraud on the Platform.

We may use anonymised data for research, marketing, or service improvements. You may opt out of marketing messages at any time by contacting support@drinkspass.co.uk.

7. Cookies

Drinkspass uses cookies and similar tracking tools to:

  • Recognise repeat users;
  • Customise your experience;
  • Measure performance and traffic;
  • Enable secure logins.

You can manage cookie preferences in your browser settings. Disabling cookies may impact your use of some features on the Platform.

8. Disclosure of Personal Information

We do not sell or rent your personal data. Your information may be shared with:

  • Payment processors or third-party vendors (as needed to provide services);
  • Regulatory or legal authorities (if required by law);
  • IT service providers, marketing platforms, or business partners (under contract);
  • Venues participating in the Drinkspass network, only where necessary to validate your membership.

Any information shared will be limited to what is strictly necessary.

We are not responsible for information disclosed by Users in public forums, reviews, or community spaces on the Platform.

9. Data Security & Retention

We store personal data securely using encryption and industry-standard practices, including cloud storage providers like Google Cloud.

We retain personal data:

  • For as long as necessary to deliver our services;
  • To comply with legal and financial obligations;
  • Or until a user requests deletion (where allowed by law).

Users are responsible for keeping their login details confidential and secure. You agree not to:

  • Share your account credentials with anyone else;
  • Leave your account logged in on shared devices.

10. Third-Party Services & Links

Drinkspass may contain links or access to:

  • Third-party websites;
  • Venue booking tools;
  • Verification services;
  • Promotional partners.

Any data shared with or through these third parties is governed by their respective privacy policies. We advise Users to read these before interacting.

11. Your Rights Under GDPR

You have rights regarding your personal data:

  • Access: Request a copy of your data;
  • Correction: Fix inaccuracies;
  • Deletion: Request data to be erased (where legal and practical);
  • Restriction: Limit how your data is processed;
  • Portability: Transfer your data to another service;
  • Objection: Opt-out of certain uses;
  • Withdraw Consent: At any time, where consent is the legal basis for processing.

To exercise these rights, contact enquiries@drinkspass.co.uk.

12. Severability

If any provision of this privacy policy is found to be invalid or unenforceable, it will be removed or modified, and the remaining provisions will continue to apply to the fullest extent permitted by law.